Contact

For a link that fails

Include the exact public URL, the complete error text, the file type you selected, and your device and browser. Those details make a technical problem reproducible.

First check the supported link formats and the troubleshooting guide. A premium, deleted, private or region-limited page is an access issue rather than a parser bug. If your link is public and active, test it on our Bilibili Video Downloader.

For a rights concern

Identify the exact Bilibili or Bstation URL, the work, the rights holder, your relationship to that rights holder and the action requested. The copyright and acceptable use page explains the process without promising a fixed legal outcome.

For an accessibility issue

Name the page, control, assistive technology and what prevented completion. Keyboard, screen-reader, focus, contrast and zoom problems should be reported as bugs.

Do not send

• Passwords, account cookies, session tokens or payment details.
• Requests to unlock private, paid, DRM-protected or region-restricted media.
• Large attachments when an exact URL and error text are enough.